General terms and conditions


Company details

Company name: RHOMBUS Legal entity: BVBA Registered office: Tweemontstraat 169, 2100 Antwerp (RPR Antwerp) Company number: 0473642783 VAT BE 0473.642.783 Trade names: Rhombus, Schoolsupply Address: Tweemontstraat 169, 2100 Antwerp E-mail addresses: info@rhombus.ber and

Article 1: General Terms and Conditions

These Terms and Conditions ("Terms") apply to any order placed on Rhombus, a. With registered office in 2100 Antwerp, 169 Rue du Montemont, VAT BE 0473642783, RPR Antwerp. Anyone (hereinafter referred to as "the Customer") who places an order on Rhombus, confirms to accept the Terms by the sole fact of his order. In doing so, he agrees with the applicability of these Terms, with the exception of all other terms. Additional Customer Terms are excluded, except when previously written, explicitly and expressly by a Rhombus manager, for example. Rhombus accepts orders in writing and by email under its trade name Rhombus and online through its e-commerce webshop with the brand name Schoolsupply. Rhombus is entitled to refuse an order in case of serious suspicion of misuse of the law or of bad faith, serious suspicion of unacceptable commercial purposes for the seller or the exhaustion of the stock of a particular article. The customer accepts electronic evidence.

Article 2: Price

All in brochures, price lists and online prices are expressed in EURO, including VAT and all other duties or taxes payable by the Customer, unless expressly stated otherwise. If delivery, reservation or administrative costs are charged, this will be reported separately. The price pricing only deals with the article as described in the word description. Matching pictures are decorative and may include elements that are not included in the price.

Article 3: Offering

Despite the fact that the ads, brochures, online catalog and ecommerce website are compiled with the utmost care, it may be that the information offered is incomplete, contains material errors, or is not up to date. Apparent errors or errors in the offer do not bind Rhombus. Rhombus keeps the accuracy and completeness of the information offered only as a means of commitment. Rhombus is in no case liable in case of manifest material errors, typographical or printing errors. If Customer has specific questions about eg sizes, color, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance. The offer is valid as long as the stock is in progress and can be modified or withdrawn by Rhombus at any time. Rhombus can not be held liable for the unavailability of a product.

Article 4: Online Purchases

Rhombus accepts orders online through its e-commerce online store with Schoolsupply only after the customer has identified online with name, billing information and email address for all communications regarding his order. The customer agrees to the accuracy of these contact details and will immediately inform this to the Rhombus customer service. Online orders by minors are deemed to have been done with permission from parents, guardians or caretakers. The online ordering process consists of adding products to an online shopping cart. The ordering process is completed by specifying the preferred delivery method and the payment method.

Online orders are prepaid, unless otherwise agreed with the Customer. The customer has the choice between the following methods of payment by credit card, by bank card, by bank transfer. If paid by bank transfer, the order will only be made after receipt of the paid amount. In anticipation, the ordered item is reserved for 10 days, time within which the transfer has to be made and the payment has to reach the seller, otherwise the order will expire. You can also pay with vouchers or credits (gift vouchers, coupons, vouchers ...). If paid with a voucher whose amount exceeds the price to be paid, no automatic refund is possible.

Article 5: Non-Online Purchases

Rhombus accepts orders if the Customer sends a voucher by mail or by email with name, billing details, shipping address and e-mail address for all communications regarding his order. The customer agrees to the accuracy of these contact details and will immediately inform this to the Rhombus customer service. The Customer can only pay for non-online purchases by bank transfer to account number BE56 0688 9265 8388.

Article 6: Delivery and execution of the agreement

Unless otherwise agreed or expressly agreed otherwise in consultation with schools, the goods will be delivered to the customer, at least 1 business day and up to 30 days after receipt of the order, at the specified delivery address. The possible costs associated with delivery are already stated when ordering. Any comments and disputes regarding the goods or services provided can not be accepted if they are not delivered to Rhombus in writing within 7 working days of delivery. Hidden defects must be reported by registered letter within 7 working days after the discovery. The risk of loss or damage is transferred to the Customer from him (or a third party designated by him, who is not the carrier), physically in possession of the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the Customer's carrier has been instructed to transport the goods and this choice was not offered by Rhombus.

Article 7: Billing and Payment

Invoices are only sent by email to the customer. Online orders are prepaid, unless otherwise agreed with the Customer. Delivery on invoice will be payable on the fifth day after the invoice date, unless otherwise stated on the invoice. As the date of payment, the validation date stated on the bank statements of Rhombus is valid. Without prejudice to the exercise of other rights in respect of Rhombus, the Customer is liable for non-payment or late payment from the date of non-payment of interest and without notice, interest of 10% per annum on the unpaid amount with a minimum of 25 euros per invoice. If a payment is not settled within eight days after the submission of a registered letter, with a notice of default, payment will be granted to Rhombus for a compensation claim that will increase the unpaid amount by 15% with a minimum of 250 Euro. This increase is justified by the burden and difficulties, the cost of correspondence, the loss of time, the difficulties in accounting and the lack of having the unpaid amount. This amount applies as a flat-rate compensation for the other expenses that the interest rate loss and the actual costs incurred. Without prejudice to the foregoing, Rhombus reserves the right to recover non-fully paid items.

Article 8: Retention of title

The goods delivered remain owned by Rhombus as long as they are not fully paid (principal amount, eventual costs and any interest). The customer must keep the goods in their original condition and packaging as long as they are not fully paid. The Customer undertakes to designate third parties, if necessary, for the preservation of title, eg to anyone who will seize the items not yet fully paid.

Article 9: Right of withdrawal

The provisions of this article apply only to Customers who buy articles online at Rhombus in their capacity as consumer. In accordance with Articles VI 47-52 of the Economic Law Code, the consumer has a 14-day deadline to cancel an online order without giving reasons. This retention time and this right of withdrawal does not apply to computer software and goods specifically tailor made, personalized or on order. The customer announces his decision to revoke Rhombus customer service by letter or e-mail in accordance with the model form. If the goods of the order have already been delivered, the customer sends the goods in original packaging, completely undamaged, registered and at their own expense within the bedtime. The direct cost of returning the goods will be borne by the Customer, unless otherwise agreed. If a returned product is reduced in some way, Rhombus reserves the right to claim Customer and to claim damages for any impairment resulting from Customer's use of the Product beyond that Necessary to determine the nature, characteristics and operation of the product. If Customer repeats the agreement, Rhombus will refund to Customer any payments received, including the standard delivery costs, within a maximum of 14 calendar days after Rhombus has been informed of Customer's decision to terminate the agreement. Revoked. With sales agreements, Rhombus can wait for the refund until it has recovered all goods, or until Customer has shown that he has returned the goods, whichever comes first. Any additional costs incurred by Customer's choice of delivery other than the cheapest cheapest delivery provided by Rhombus will not be refunded. Rhombus reimburses the Customer with the same means of payment as the Customer has made the original transaction, unless the Customer expressly agrees otherwise; In any event, the Customer will not be charged for such repayment.

Article 10: Warranty

Under the Law of September 21st 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty shall render these rights without prejudice. To make use of the warranty, the Customer must be able to submit a proof of purchase. Customers are advised to keep the original packaging of the goods. When determining a defect, Customer should inform Rhombus as soon as possible. In any case, any defect must be reported by Customer within 7 days after its adoption. Thereafter, any right to repair or replacement will cease. The (commercial and / or legal) warranty is never applicable to defects arising from accidents, neglect, fallbacks, use of the article contrary to the purpose for which it was designed, failure to comply with the operating instructions or manual, adjustments or Changes to the article, hard-wearing, poor maintenance, or any other abnormal or incorrect use.

Article 11: Customer Service

Rhombus Customer Service is available on weekdays at office hours by phone at (+32) 03 500 95 90, by email at and or by mail at the following address: Tweemontstraat 169, 2100 Deurne.

Article 12: Force majeure

In case of apparent force majeure, Rhombus is not obliged to fulfill its obligations to the customer. Force majeure is understood to mean all circumstances beyond Rhombus's immediate sphere of influence and which allows Rhombus to temporarily or permanently not comply with a contractual agreement, such as (non-limiting list): supplier breach, general shortage of raw materials, natural Disasters, general traffic and transport problems, power supply interruptions, computer networks or the Internet, wild or political workstations in the company, etc. In such cases of force majeure, Rhombus has the right to suspend or dissolve its obligations without being bound to any Compensation.

Article 13: Privacy

Responsible for processing, Rhombus respects the Belgian law of December 8th 1992 regarding the protection of privacy in the processing of personal data. The personal data communicated by the Customer will only be used for the following purposes: the execution of the contract, the processing of the order, the sending of newsletters, advertising and / or marketing purposes. Rhombus treats your information as confidential information and will not forward, rent or sell to third parties. It is possible that the personal data obtained will be passed on to our cooperating companies, such as a logistics partner, to the extent necessary for the execution of the order. The Customer has a legal right to access and any correction of his personal data. Provided proof of identity (copy of identity card), the Customer may, by written, dated and signed application to Rhombus, Tweemontstraat 169, 2100 Deurne, or, obtain the written notice of his personal data for free. If necessary, Customer may also ask to correct the information that would be incorrect, not complete or not pertinent. In case of direct marketing data: The Customer may oppose the use of his direct marketing data for free. To this end, the Customer can always direct Rhombus, Tweemontstraat 169, 2100 Deurne, or The Client is responsible for the confidentiality of his online login details and the use of his password. The password is being coded, so Rhombus has no access to a customer's password. Rhombus keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent. If Customer has questions about this privacy statement, Customer may contact Rhombus at (+32) 03 500 95 90.

Article 14: Use of cookies

While visiting the site, "cookies" can be placed on the disk of the visitor's computer. A cookie is a text file that is placed by the server of a website in the browser of a computer or on a mobile device when viewing a website. Cookies can not be used to identify people, a cookie can only identify a machine. Rhombus only uses 'First party cookies', these are technical cookies used by the site visited and whose purpose is to make the site function optimally. Eg: Settings made by the user during previous visits to the site or more: A pre-filled form with data that the user has made during previous visits. The user can configure his Internet browser to prevent cookies from being received, to receive a warning when a cookie is installed or to remove the cookies from the hard disk afterwards. This can be done through the browser settings (via the help function). The Customer should keep in mind that certain graphics may not appear correctly, or that they will not be able to use certain applications. By using the Rhombus website, Customer agrees to using cookies by Rhombus as described in this article.

Article 15: Violation of validity - non-cancellation

If any provision of the Terms, for any reason, would not be valid, the remaining provisions will remain valid, legally and applicable in full. What is not expressly provided in the Terms, is governed by the provisions of Belgian law. At any given time, by Rhombus, to enforce any of the rights listed in these Terms, or any right of it, shall never be deemed to be a breach of such provision and shall never be the validity or applicability of these rights Attack.

Article 16: Modification Terms

These Terms are supplemented by other terms expressly referred to, and the general terms of sale of Rhombus. In case of contradiction, these Terms and Conditions will prevail.

Article 17: Evidence

The Customer accepts that electronic communications and backups may serve as evidence. Rhombus has endorsed the UNIZO e-commerce label's Rules of Procedure. A copy of this Regulation and access to the complaint procedure of UNIZO is available at

Article 18: Applicable law - Disputes
Belgian law is applicable, except for the provisions of international law concerning applicable law. In case of any disoute, only the courts of the district of Antwerp are authorized. The Customer may also contact the ODR platform ( Rhombus has adopted the UNIZO e-commerce label's Rules of Procedure. This regulation is available at where the Customer is also entitled to settle complaints or disputes outside of court through UNIZO's complaint procedure.